What is the lead time for delivery of the furniture?
The lead time for delivery of our furniture is approximately 38-60 days, but it may vary depending on the specific product and your location.
Can I customize the furniture to fit my specific needs?
Yes, we offer customization options for most of our products. Our team will be happy to work with you to ensure that your furniture fits your specific needs.
What materials do you use in your furniture?
We use high-quality, durable materials in our furniture, such as solid wood, metal, and premium fabrics. We source our materials from reputable suppliers to ensure that our furniture is both durable and comfortable.
How do I clean and maintain my furniture?
We recommend cleaning your furniture regularly to keep it looking its best. For upholstered furniture, we suggest using a mild soap and water solution, while for wood furniture, we recommend using a soft cloth and a wood cleaner. Avoid using harsh chemicals or abrasive cleaners, as they can damage the materials.
Can I return or exchange my furniture if I change my mind or if there is a defect?
Yes, we offer a 60-day return and exchange policy. If you change your mind or if there is a defect in the furniture, please contact our customer service team within 60 days of delivery to arrange for a return or exchange. Please note that returns and exchanges are subject to our return and exchange policy.
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions on our furniture. Please check our website or sign up for our newsletter to stay informed of our current deals. We also offer bulk discounts for large orders, so please contact our sales team for more information
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at support@kaguyasu.us
Other inquiries? Let's chat.
Please email us at support@kaguyasu.us